Refund and Returns policy

Thank you for being a valued part of the THAWB Designs community!

Since we don’t have a physical store, all returns and exchanges are handled through our courier service.

Before paying the courier, please take a moment to check your order carefully — size, fitting, material, and design.

If the item doesn’t meet your expectations, you have the right to return it on the spot, paying only the delivery fee.

Please note:

Returns and exchanges must be requested within 7 working days from the delivery date.
Items must be in original condition, with full packaging and tags.
Exchanges are available online only, through our courier.
Returns are handled through courier only — we do not accept returns or exchanges at any events, bazaars, or open days.
Sale items are non-refundable.

We appreciate your understanding and trust — and we’re always committed to serving you with fairness and care.